Solutions : Support Zone

Security and privacy

Our remote desktop support solution is built on solid, proven, open industry standard technologies and has been designed to meet stringent IT security requirements, such as common security protocols like firewalls and VPNs.

SSL support and multi-layer password authentication features ensure privacy and confidentiality. We will maintain the safety of your corporate network, while providing sophisticated, friendly support - faster than ever.

Ultimately, control resides in the hands of the remote end user, giving them first priority control over the mouse and keyboard, enabling them to override mouse or keyboard actions taken by GOWORK, with the ability to shut down the remote control session altogether.

GOWORK Support

...Remote End User Desktop Support

Remote control sessions

... GOWORK software engineers can be called through our online Support Desk, and at the request of the end user, take full remote control of the desktop or network server. GOWORK can diagnose computer difficulties remotely by directly viewing the screen of the staff member who is having problems - so much better than simply trying to describe a problem over the phone or going to the expense of an onsite support call.

GOWORK software enables our engineers to provide fast and efficient support through a virtual gateway that reduces the requirement for an onsite visit, and allows us to work as if we are onsite with you. As standard we support both the Apple Macintosh and Windows platforms.

File sharing

... allows files to be sent from GOWORK to the remote desktop. Whether a software executable, a software driver, or a user guide - support requests are fulfilled in real time and with ease.

URL push

... can be used to send a Web page in real time to various online services, or can be used to help locate downloadable software or drivers in support of an end user problem.

Dynamic text chat

... allows instantaneous, live communication between the remote end user and GOWORK.

One-to-one telephone support

... While new technology enhances the service levels we can provide for your business, we of course continue to offer full telephone end user support.